UPDATE - Our contact centre hours have changed. All lines are open from 08:00 to 20:00, except for lost and stolen cards, which is open 24/7. We’re receiving far more calls than usual, so our waiting times are longer. Please only call us if it’s urgent, so we can help those most in need.
If you’ve applied for a new account online recently, please allow extra time for us to process your application as the queues are longer than usual. There’s no need to call us – we’ll let you know when it’s ready to use.
A quick call is often all it takes to settle a wide variety of issues you may encounter with your everyday banking. With telephone banking, you can:
- Check your balance
- Make payments
- Pay bills
- Transfer money
- Set up standing orders
- Update your details
We also offer a 24 hour automated service which allows you to check your balance, make payments and transfer money.
To set up a telephone banking security number or for any other general queries, please call us on:
If you are unable to remember your telephone banking security number call us on:
Lines are open from 08:00 to 20:00 every day (except for Christmas Day, Boxing Day and New Year’s Day).
HSBC Premier customers please call us on:
Say goodbye to passwords with Voice ID
HSBC Voice ID is making telephone banking safer than ever because:
- It makes it easier to access your account through telephone banking
- There’s no need to use your security number
How do I sign up for Voice ID?
You can do it in 4 easy steps:
- Call 08000 852 380
- Verify yourself using your telephone security number
- Create your voiceprint saying 'My voice is my password' up to 5 times
- Use your voice to access your account through telephone banking
The next time you call us, you won’t need a password. You'll just need to repeat that short, simple phrase. And don't worry about remembering it – we’ll remind you what to say.
If you've forgotten your telephone banking security number, you can reset it by calling 03457 404 404.
HSBC Voice ID is available to UK customers over the age of 18 who are registered for telephone banking.
How will it work?
Like your fingerprint, your voice is unique, which means you can create your own voiceprint. Our Voice ID technology analyses your voice in seconds. It checks over 100 behavioral and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words.
Once you’ve created your voiceprint, you'll be able to use your voice to access telephone banking. It also means we can use it to help protect you further against fraud.
Instead of entering two random digits from your telephone banking security number, we'll simply verify that it's you talking by asking you to say a short, simple phrase.
How will it be safer and easier?
Fraudsters and hackers may be able to steal or guess your security number, but they can't replicate your voice. Voice ID is sensitive enough to detect if someone is impersonating you or playing a recording. It can even recognise your voice if you have a cold or a sore throat.
You won't need to remember your security number. Once you've entered your account or card number, you'll just need your voice to access your account through telephone banking. This should make using telephone banking much easier, particularly if you don't call us often.