Register - HSBC UK

How to register for Mobile & Online Banking

Important information before you begin:

You'll need:

Your HSBC sort code & account number, credit card number or your InvestDirect account number.
Your Telephone Security Number. If you’re new to HSBC, you should receive it in the post within a few days.

_{*If you’ve forgotten your Telephone Security Number and need to reset it, please call us on 03456 404 404.*}

The easiest way to register for mobile and online banking is by downloading the HSBC UK Mobile Banking app. To continue online, select ‘Register for Online Banking’.

Download the app and register

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This link will open in a new window

Continue registration online

To continue the registration process online, click the button below.

*Please note that by continuing this way, you will only be registered for the Online Banking service and will need to register for Mobile Banking separately*

More information

During registration you'll be asked to set up a Secure Key.

Your secure key grants you a higher level of protection online with its two factor authentication. Once activated, it is uniquely linked to you and will allow you to access all our Online Banking services.

Your secure key will generate authorisation and log on codes with the use of a PIN or password (or fingerprint/face ID if eligible) and will ensure only you can access your accounts.

You can choose to use a Digital Secure Key on your mobile by downloading the HSBC UK Mobile Banking App. By choosing a Digital Secure Key, this will give you full access to Online Banking as soon as you complete registration and log on.

If you don't have a compatible device or don't want a Digital Secure Key, you can order a Physical Secure Key for delivery when you register for Online Banking or collect one when you register in a branch.

For more information about secure keys click here https ://www.hsbc.co.uk/help/security-centre/secure-key/

Your telephone banking security number is a 6 to 10 digit number that only you will know. It is what we use to verify you if you call us. You may have been asked to set this up at the time you opened your account.

If you do not currently hold a telephone banking security number and would like to set one up please contact us on 03457 404404.

If you have already set up a telephone banking security number but have forgotten it and need to have it reset please call us on 03456 002290.

Alternatively, you can visit one of our branches where a member of staff will assist you.

03457 404404

With our secure Online Banking service you can:

See a detailed view of your balance and transactions
Send money and pay bills
View or download your statements
Report your card lost or stolen, or replace a damaged card
Speak to our Live Chat team
Access your secure messages
Switch to online statements
Add/remove a temporary card block
Update your personal details
Set up/manage/cancel standing orders and direct debits
Apply for new products

Rapport security software, from the financial experts at Trusteer, protects against all known banking malware and complements existing antivirus programs. This is free and HSBC strongly recommends that you download it. Download Rapport security software here.