If you're locked out of online banking or have forgotten your log on details, we can help. Our interactive step-by-step guide will get you back online quickly and easily.
Table of contents
Lost your username?
If you can't remember your username, or it is not recognised at log on, you can retrieve it by following the 'Forgot your Username' link. You will be asked a set of questions and the username will be shown on the screen. You can change your username once you have logged onto online banking.
Forgotten your memorable answer?
If you've forgotten your memorable answer, you can reset this by clicking on the 'forgot your memorable answer' from the log on screen and follow the instructions. You will need to answer your security questions to do this.
What if I forget all my log on details?
You can reset your log on details by following the guidance on screen and setting up new security details. You will then be asked to call an automated system to identify yourself and activate your new online security details.