Whether you’ve been the victim of fraud or are looking to learn how to protect yourself, this page outlines key information you should know and what we do to keep you safe and secure online.
- Find out what steps you can take to keep yourself safe and secure when banking online.
- When you bank online with HSBC, you're protected by our global security network and by advanced security technology.
Report fraud
It’s important to report suspected fraud as soon as possible to limit the unauthorised transactions and to minimise the impact on both you and your credit record.
Protect yourself from fraud
Learn how to stay safe online
Read about the ways to stay safe online; from keeping software up-to-date to spotting fake emails and websites.
Look out for fraud and scams
Read our guide to learn about some of the common types of fraud and scams and how to avoid them.
Report suspicious messages
Be aware of current scams. If an email, call or SMS seems unusual, check it through official contact points or report it.
Upload documents securely
If we request documents from you, read how to upload items safely and securely with our online tool, Jumio.
Card security
Learn how to protect your card and PIN from fraud.
Misplaced your card?
Learn how to block your card temporarily.
Lost your details?
Read the simple and secure ways to get you up and running again.
How we protect you
24/7 security
We work around the clock to make sure your money is kept safe from fraud.
Safe digital banking
We’ve made some important changes to the way you log on to mobile and online banking. Simple. Safe. Secure.
HSBC Safeguard
Read about the set of initiatives we have in place to protect your money from financial crime.
Our commitment if you’ve been tricked into authorising a payment
Read about the voluntary code we have signed to help prevent these sorts of scams, and your rights if you have lost money to one.
More help with staying safe online
Watch videos on different types of fraud and financial crime on our YouTube channel.
Get Safe Online
HSBC is a founder sponsor of Get Safe Online, a joint initiative between government, police and business.
Take Five
Take Five offers straightforward advice to help everyone in the UK protect themselves against financial fraud.
Cyber Aware
Cyber Aware is a government campaign designed to help you learn how to protect yourself online.
FCA warning list
The Financial Conduct Authority lists unsafe firms to help you avoid being a victim of investment fraud.