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How to set up, amend and cancel a Direct Debit

Manage your Direct Debits online - You can view and cancel Direct Debits with online banking.

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A Direct Debit is a way to make sure your household bills and other regular outgoings are paid on time.

It allows companies to instruct your bank to transfer money from your account to theirs. The amount transferred is decided between yourself and the company during the set up process. The Direct Debit is then paid to the company by the bank on an agreed date.

Direct Debits are often used to pay things like gas, water, electricity and council tax bills. All Direct Debits are protected by the Direct Debit Guarantee Scheme.

It’s important to know when setting up a Direct Debit that it’s different from a standing order to ensure you’re making the right type of payment. A standing order is a regular payment set up by yourself for a fixed amount. It usually goes from your account to:

  • a friend or family member
  • a company
  • one of your other bank accounts

This amount won’t change unless you change it.

Set up a Direct Debit

What you'll need to set up a Direct Debit

  • your name and address
  • your bank’s name and address
  • your account number and sort code

Set up a new Direct Debit

You'll need to get a Direct Debit instruction form from the company you're paying. Fill the form in and send it back to the company you’re paying. With some organisations you may be able to set one up online or over the phone. The company will then set up the Direct Debit using the account details you’ve supplied.

Amend a Direct Debit

To do this, you’ll need to contact the company you’re paying directly and tell them to make the change.

Cancel a Direct Debit

You can cancel a Direct Debit from your HSBC account online, using the mobile app, in a branch or over the phone. This needs to be done at least 2 working days before your next payment is due. If not, it may still be taken from your account. When cancelling a Direct Debit, you should always tell the company before the final payment date is due.

Cancel a Direct Debit with mobile banking or online banking

You can cancel a Direct Debit in the mobile app just by tapping on it. To view your Direct Debits, go to your account details page:

  1. Log on to the app.
  2. Go to your account details page.
  3. Select ‘Direct Debits’.
  4. Tap on the one you want to cancel.
  5. Follow the on-screen instructions. 

You can also cancel your Direct Debits through online banking:

  1. Log on to online banking (you’ll need to have your Secure Key with you).
  2. Select the relevant account and then ‘Manage’.
  3. Select ‘Direct Debits’.
  4. Find the Direct Debit you want to cancel and then ‘Details’.
  5. Select ‘Cancel’ and follow the on-screen instructions.

You can also cancel a Direct Debit over the phone or in a branch.

Cancel a Direct Debit over the phone

You can also call us on 03457 404 404 between 08:00 and 22:00 every day (except for Christmas Day, Boxing Day and New Year’s Day) and we’ll be happy to help.

Cancel a Direct Debit in a branch

You can go into a branch to cancel a Direct Debit. Make sure you have some identification such as a passport or driving licence.

Direct Debits for HSBC credit cards, personal loans and mortgages

How to set up or amend a Direct Debit for an HSBC credit card using a HSBC account

To find out more about Direct Debits for HSBC credit cards, see our credit card repayment options.

How to set up a Direct Debit for an HSBC credit card using a non-HSBC account

If you'd like to set up a Direct Debit on a current account held with another bank, please complete, and sign our electronic Direct Debit mandate.

A copy of this mandate will be sent to the email address you provide upon completion.

If you send the Direct Debit mandate via the eForm it will take 24 hours to process. Your Direct Debit will be effective from the date of your next statement, provided that your payment date is not within the next three days.

How to amend a Direct Debit for an HSBC Personal Loan

If you have a Direct Debit for an HSBC Personal Loan from an HSBC current account, you can make changes to it in a branch or over the phone.

You can amend the payment date and you can also change the Direct Debit to another HSBC current account.

If you have a Direct Debit for an HSBC Personal Loan from a non-HSBC account, you can amend the payment date with us. To do this, go into a branch or call us on 03457 404 404 between 08:00 and 22:00 every day (except for Christmas Day, Boxing Day and New Year’s Day).

How to amend a Direct Debit for an HSBC mortgage

You can make changes to your Direct Debit for an HSBC mortgage by calling 03457 662 255. Lines are open Monday to Friday 08:00 and 22:00 and Saturday 08:00 and 17:30.

For non-HSBC credit cards, personal loans and mortgages, please directly contact the company which you hold this product with and follow their instructions.

It’s easy to get in touch online. Talk to us directly through our chat channels.