Things HSBC might send you
If you've received a text message that looks like it may have come from HSBC, have a look here to see if it really did come from us. Criminals have become very sophisticated in enticing you to click on links or call phone numbers that belong to them. They pretend to be an organisation you trust, like your bank, utility company, internet provider or even the police or HMRC.
We won't contact you from a normal mobile number other than the examples below. You might receive other texts from us, depending on your marketing preferences. If in doubt, don't respond - call us on the normal number on the back of your card.
Request to call
Request to call
The numbers below are the only ones that HSBC's fraud team will ever ask you to call. Any other number you're asked to call will NOT be our fraud team.
03456 031 832 (+44 1126 260 049)
03456 081 878 (+44 1470 697 094)
03456 008 891 (+44 1470 697 005)
03456 008 050 (+44 1470 697 093)
03452 669 337 (+44 1470 697 107)
03456 039 984 (+44 1126 362 224)
03456 052 324 (+44 1226 322 011)
03456 070 269 (+44 1126 260 049)
03456 100 135
03455 873 523
We could also contact you because you might be due a payment. This could be by letter, text message or a phone call.
If you’ve given anyone your personal or security details, please call us immediately using the number on the back of your debit or credit card.
Things a fraudster might send you
Here are some typical fraudster messages. If you receive something like this, please delete the message and do not respond.
Scammers often send fake text messages that look like they’ve come from your bank, or another trusted organisation. Their goal is to get you to reply with your personal or financial information.
- encourage you to take urgent action
- ask you to verify new payees, transactions or devices
- look similar to real messages. They may show up in the same thread as genuine messages you’ve received from an organisation
If you've received an SMS, you believe is suspicious:
- click on any links
- download any attachments
report the message to us at email@example.com
- report the message to your mobile operator by forwarding the message to 7726, free of charge
- contact us using the number on the back of your card if you want to check whether the message was genuine
- delete the message