Things HSBC might send you
We may send you a text message to confirm whether a card transaction has actually been made by you or to ask you to contact us regarding activity on your account, like a large bill payment. However, fraudsters also send out text messages pretending to be us.
So here are some samples of what we might send you:
The numbers below are the only ones that HSBC's fraud team will ever ask you to call. Any other number you're asked to call will NOT be our fraud team.
03456 031832 (+441126260049)
03456 081878 (+441470697094)
03456 008891 (+441470697005)
03456 008050 (+441470697093)
03452 669337 (+441470697107)
03456 039984 (+441126362224)
03456 052324 (+441226322011)
03456 070269 (+441126260049)
We could also contact you because you might be due a payment. This could be by letter, text message or a phone call where the number is withheld.
If you're unsure of a number you've been asked to call, please contact the number on the back of your debit or credit card instead.
Things a fraudster might send you
Here are some typical fraudster messages. If you receive something like this, please delete the message and do not respond.
Any links in these messages will take you to a spoof website that may look like one of ours and will ask for your full log on details.
Do not select any links.
The phone numbers quoted belong to fraudsters and they will answer the phone as if you have got through to a real HSBC number. Fraudsters can also mimic our text message tags so that their messages appear in the same text conversation as a genuine message you've received previously.