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Money worries

Help for when you need it most

We understand that what's happening in your life and the world around you can affect your finances. That's why we're here, so we can help you find a solution for your individual financial needs.


Find out about support available if you’re finding it difficult to keep up with your mortgage payments.


If you're on a payment holiday, or coming to the end of one, find out what happens next.


Find out about the financial support we can offer if you're experiencing the loss of your job, less business demand, or have been offered fewer hours at work.


Tips on how to tackle and repay your debts.


Find out if you’re missing out on unclaimed government benefits and allowances.


If you’re concerned your mental health is impacting the way you manage your money, find out how we can support you.


In partnership with Shelter, and other UK and local charities, we’re helping people without a fixed home address to open a bank account.


If you're suffering from financial abuse, we have support available to help you regain control of your finances.

Support dedicated to your needs

If you need to speak to us, you can also call one of these numbers:

Mortgages: 0345 850 0633

Credit cards, loans or overdrafts: 0345 850 0622

Lines open:

  • Monday - Friday 08:00 - 18:00
  • Saturday 08:00 - 16:00

Additional guidance and helpful articles

For those times when managing your money may feel overwhelming, we've created step-by-step guides to help get you back on track.

It’s easy to answer your query online. Visit our Help page to find out how.