Our priority and commitment is to you
The UK and the EU have agreed, in principle, the terms of their future trade relationship which, subject to ratification by the UK and EU parliaments, will take effect from 1 January 2021. HSBC remains committed to supporting our customers through the UK’s departure from the EU, and this page contains useful information to guide you through the impact of Brexit.
Frequently Asked Questions
We know that you may have some questions about how Brexit may affect you and your banking services.
Preparing for change
Other useful Brexit information
This document is based on the information available to HSBC at the time of preparation. It is subject to change in light of the ongoing negotiations between the EU and UK government.
HSBC UK payments
Can I still use my debit or credit card in the EU?
Yes. There will be no change to how you use your Debit or Credit Card following Brexit.
Will my normal payments such as Direct Debits be affected by Brexit?
No. Everything will be the same as it is today.
Will payments to the EU cost me more money after Brexit?
While future government regulations will only apply in the UK, we don't expect there to be extra charges for using a card in EU countries. Existing foreign exchange charges will still apply.
Will surcharging on debit or credit cards return?
A ban on retailers charging extra fees for consumers to use a debit or credit card was introduced on 13 January 2018. This was under the EU’s second Payment Services Directive (PSD2). The UK Government extended the ban in the UK. They did this to include Amex and PayPal. This will still apply after Brexit.
Foreign exchange charges will still apply as they do today.
Will I still be able to make euro payments?
Yes. Consumers and businesses will still be able to make payments to the EU. The financial services industry, including HSBC, are supporting customers in their efforts to retain access to key euro payments systems. This includes the Single Euro Payments Area (SEPA). This will ensure that SEPA payments can still be made.
The area in which the SEPA payment schemes (for euro credit transfers and direct debits) are available is broader than the European Union. It includes over 34 countries.
What is the Single Euro Payments Area (SEPA)?
SEPA is where consumers, businesses and other economic actors can make and receive payments in euros. These common standards make payments quicker and simpler. It can also help businesses access new markets.
HSBC UK Financial Services Compensation Scheme (FSCS) Deposit Protection
Will the money in my HSBC UK Savings or HSBC UK Current Account continue to be protected?
The Financial Services Compensation Scheme (FSCS) will continue to protect your Savings and Current Account balances with HSBC UK. This is up to £85,000 or £170,000 for a joint account.
HSBC UK current accounts
Will I still be able to open an HSBC UK Bank Account if I move to an EU country?
We'll be able to consider Bank Account applications from UK Nationals who move to an EU country as we do today and taking account of local regulation.
I'm an EU citizen living in the UK; will I still be able to apply for an HSBC UK Bank Account after Brexit?
We'll be able to consider Bank Account applications from EU Nationals who move to the UK as we do today.
I'm a UK citizen living in the EU; will I still be able to keep my HSBC UK Bank Account after Brexit?
Yes, your HSBC UK Bank Account will remain open providing that it is used at least once every 12 months. If there’s no activity, the account will go dormant. This means that it will be frozen, and you’ll need to pass some security checks to reactivate it as you would today.
Will I still be able to withdraw cash abroad from my HSBC UK Bank Account after Brexit?
Yes, you can still withdraw money abroad. Fees will apply as they would today. You can find more information on fees on debit cards and visa debit cards by selecting using-your-card/#fees
I’m an EU citizen living in the EU; will I still be able to have an HSBC UK Bank Account after Brexit?
Yes, you’ll still have access to all your existing accounts as you currently do, provided you use them at least once every 12 months. We’ll be able to consider new Bank Account applications from EU residents, in accordance with local laws and regulations.
HSBC UK savings account
After Brexit, will I still be able to open an HSBC UK Savings Account if I move to an EU country?
UK providers will still be able to consider Savings Account applications from UK Nationals who move to an EU country, taking account of local regulations.
Yes. EU Nationals who live in the UK can still apply for an HSBC UK Savings Account.
I'm a UK citizen living in the EU; will I still be able to keep my HSBC UK Savings Account after Brexit?
Yes. Your HSBC UK Savings Account will remain open and you’ll still be able use it as you do today. You’ll also still be able to access our online services and contact us over the phone.
Will I still be able to access my HSBC UK Savings Account abroad in an EU country after Brexit?
Yes. As is the case now, customers will be able to access their HSBC UK Savings Account when they are abroad in an EU country.
If I’m outside the UK, will I be able to move my UK savings to a Savings Account held in an EU country?
Yes. You’ll be able to move your HSBC Savings to a Savings Account in an EU country.
Will I be able to move my EU savings to a Savings Account held with HSBC UK?
Yes. You'll be able to move your savings from your EU-based Savings Account to your HSBC UK Savings Account.
HSBC UK Credit cards, Personal Loans and Overdrafts
I'm a UK Citizen; will Brexit affect my ability to get a personal loan / credit card?
No. There will be no change to the way you apply. All UK lenders will still be carrying out affordability assessments. This will ensure responsible borrowing.
Will Brexit affect the level of protection I have for personal credit?
No. The laws and rules around consumer credit lending are not being changed. The Financial Conduct Authority may decide to make changes to this in the future. If they do, we’ll advise customers as needed.
I'm an EU Citizen living and working in the UK; will I still be able to apply for credit after Brexit?
Yes. EU Nationals will still be able to apply for credit after Brexit subject to HSBC UK policy and affordability assessment.
Credit Ratings and Personal Credit Score
Will my credit ratings be impacted in the UK in any way?
No. The way your credit score is calculated will not change after Brexit.
Will Brexit impact the information held about me by UK Credit Reference Agencies?
No, everything will stay the same. Your data will also remain secure. This is as per the enhanced EU data protection rules brought in by the General Data Protection Regulation in May 2018. These have been transferred into new UK legislation. As such, they won't be changed.
HSBC UK Credit cards
How does Brexit impact my HSBC UK Credit Card?
We only offer Credit Cards to UK residents. Due to this, Brexit won’t have any impact on this product.
Will it cost me more money to use my card abroad?
At this stage we don’t expect any changes in the card fees for using your credit card in another EU country. Until the final Brexit deal is announced, we can't confirm this. Foreign exchange charges will still apply.
Will zero percent balance transfer deals continue to be available?
We can still offer 0% Balance transfer following Brexit. Please keep an eye on our website for our latest offers.
Will credit card purchases abroad still be protected after Brexit and be unaffected by Brexit?
Yes. After Brexit you’ll still have the same overseas purchase protection overseas that you do today.
What happens after Brexit if I become a victim of Card fraud while I'm abroad in the EU?
Most importantly contact us on +44 1442 422929, our overseas help number. After Brexit you’ll still have the same protections against card fraud that you have today.
Will there be any increases to my credit card APR or fees due to Brexit?
We don’t expect changes to your existing card APR and fees as a result of Brexit. We review all of our rates and fees at a regular basis. If we do increase or lower any of our charges, we’ll let affected customers know.
HSBC UK Personal Loans
How does Brexit impact my HSBC UK Personal Loans?
We only offer an unsecured personal loan to UK residents. Due to this, Brexit will not have any impact on this product.
HSBC UK Overdrafts
How will my overdraft arrangements be impacted by Brexit?
We expect our overdraft product to stay the same after Brexit. If there’s anything that does change, we’ll let our customers know.
HSBC UK Mortgages
What will the impact of Brexit be on Mortgage rates?
If you’re on a fixed rate mortgage, there will be no change. You’ll continue to pay the same amount each month that you do now. When your fixed rate period ends, you may wish to look for another fixed rate deal. You can find details about our different mortgage products by selecting mortgages/products. If you would like advice on which of our mortgage products is best for you, please call 0800 169 6333.† We’re here to help Monday to Friday 08:00 - 21:00, Saturday 08:00 - 20:00, Sunday 09:00 - 18:00.
If you’re on a variable rate mortgage, such as a tracker or the HSBC Variable Rate, the amount you pay may change just as it could today. Please refer to the terms and conditions of your offer. All variable and tracker rate customers can switch to a fixed rate product without getting an early repayment charge. Please contact us on the details above to check out our latest deals.
What should I do if I can’t afford to keep paying my mortgage, credit card or loan?
Many people can find themselves financially stretched from time to time. Often things can get back to normal, although it’s important to act as soon as you know there's a problem. If you don’t, your debts could get worse.
If you need us, we're here for you.
You can find more information by visiting money-worries/how-we-can-help/, or by calling 0345 850 0622.† We’re here to help 08:00 – 21:00 Monday to Thursday, 08:00 – 18:00 Friday and 08:30 – 16:00 on Saturday (excluding Christmas Day, Boxing Day and New Year’s Day).
Will I still be able to switch mortgages rates with HSBC UK if my income falls?
Yes, please contact the Bank if you would like to discuss your switching options. Existing customers looking to switch to a new product/rate have the same options as new customers. These include a 2 or 5-year fixed rate, plus the more flexible option of an Early Repayment Charge free 2-year tracker rate.
Will there still be affordability assessments after Brexit?
Yes. To ensure responsible borrowing, all UK lenders will still be carrying out these assessments.
What will happen if I’m in negative equity (switching products / borrowing money / moving home)?
You’ll only know you’re in negative equity if you’ve had:
- your home valued recently
- your outstanding mortgage balance is higher than the value of your home.
We’re here to help customers. If you’re in negative equity and want to change your mortgage or move home, please call 0800 169 6333.† We’re here to help Monday to Friday 08:00- 21:00, Saturday 08:00 - 20:00, Sunday 09:00 - 18:00.
†Calls may be monitored and recorded. Opening hours may vary.
How will HSBC protect customers in financial difficulty?
We look at all cases of financial difficulty sympathetically. The most important thing is to talk to us so we can help find a positive solution.
Anyone’s circumstances can suddenly change. This could be temporary, or may last for longer. We’re here to help, and also have strong links with third parties who can provide advice and support.
If you need us, we’re here for you. You can find more information by visiting money-worries/how-we-can-help/, or call 0345 850 0622. We’re here to help 08:00 - 21:00 Monday to Thursday, 08:00 - 18.00 Friday and 08.30 - 16:00 on Saturday (excluding Christmas Day, Boxing Day and New Year's Day).
†Calls may be monitored and recorded. Opening hours may vary
HSBC UK Wealth products
HSBC UK - Wealth and Advice
I've previously had investment advice from HSBC UK. If I move abroad will I still be able to receive advice after Brexit?
This service is only for customers in the UK. This is the same as it is today, and won’t be changed by Brexit. We’ll still give you details about your current investments and let you know how they’re doing. However, we won’t be able to offer you any personally-tailored advice.
I’m thinking of moving from the UK to an EU country. After Brexit, will I still be able to hold and buy non-UK shares online via InvestDirect/InvestDirect Plus?
You’ll be able to keep your current investments, and can sell them at any time. If you move outside the UK, you won’t be able to buy any new ones. We do offer a service for expats called Invest Direct International.
Will Brexit affect my HSBC Collective Investments, such as HSBC World Selection or HSBC Global Strategies?
These funds invest in a range of assets from around the world. Due to this, we don’t believe there will be any material change in the way the funds operate.
Will Brexit affect my HSBC UK Premier Discretionary Management Service investments?
We review these often and invest in a range of assets from around the world. Due to this, we don’t believe it will affect the way the funds operate.
I have an Offshore Bond product purchased via HSBC UK. Will there be any changes?
The Offshore Bonds are provided by third parties, such as Prudential. Whilst they will make the decision, we think you’ll still be able to hold or sell the fund after Brexit.
HSBC UK - Trusts
I have an interest in an existing trust administered via HSBC UK. Will anything change as a result of Brexit?
We don’t think there will be any changes in the way we administer trusts.
Private banking customers
What if I have a question about my Private Banking accounts?
Your Private Banking Relationship Manager can assist with any questions you have about your Private Banking accounts.
HSBC UK Insurance products
Will my Insurance product be affected by Brexit?
Your policy won’t change because of Brexit. You can find more product specific details below.
Life and Critical Illness Cover
There’s no change to your cover. Any new or existing claims will be dealt with in the same way.
- your passport. At the time you’re travelling outside of the UK, your passport should have at least 6 months left before it expires. Any ‘extra months’ you may have had from early renewals are not included. Visit www.gov.uk/get-a-passport-urgently to find out more about renewing a passport.
- the entry requirements for the country you’re going to visit. You can see the Government’s latest information at www.gov.uk/foreign-travel-advice. If you need a visa, you should order it as early as you can. This’ll help you reduce the risk of travel disruption.
- allow plenty of time to travel. You’re not covered for any delays that could be caused by a no-deal Brexit. This includes checking in at the airport/port or going through security.
- if you’re travelling with pets. You should arrange for any vaccinations, microchips, or anything else you may need as early as you can. You can find the Government’s latest advice for pets at www.gov.uk/guidance/pet-travel-to-europe-after-brexit.
- the European Health Insurance Card (EHIC). This may not be valid if there’s a no-deal Brexit. Whilst other arrangements may be negotiated, you could face medical costs that would’ve been covered by the EHIC.
Find out the latest information from Aviva at https://www.aviva.co.uk/aviva-edit/your-future-articles/brexit-and-your-policies/
Please check the medical declaration in your policy booklet. Here you’ll find out what you need to tell us about any pre-existing conditions. You can let us know about these using the phone numbers below:
To drive in the European Union (EU), you may need an International Driving Permit (IDP). You’ll need to show this along with your UK driving licence. For peace of mind you can purchase one now, here: www.gov.uk/guidance/prepare-to-drive-in-the-eu-after-brexit.
In the event of a no-deal Brexit, policyholders will have to get a Green Card to drive in the EU. This is supplied by insurers as proof of insurance and is required by EU regulations. You may be breaking the law if you travel without one. Please speak to your car insurance provider about a month before travelling to get one.
A Green Card will also be required for EU motorists travelling to the UK.
If you have a Car Insurance policy with us, we’re here to help. To drive in Europe after a no-deal Brexit, just call BISL Limited on 0344 871 2337. We need at least 21 days’ notice before you travel to send you a Green Card.
Foreign exchange (FX)
Will I still be able to exchange Euros into GBP and vice versa?
Yes, this is unchanged by Brexit.
Will Euros be more expensive to buy for my vacation?
Fluctuations in currency could and do occur. As we do today, HSBC UK will always offer our customers the best price we can.
Personal data security
Will Brexit affect privacy protection?
No. We promise to do all we can to keep our customers' data safe. The current Data Protection rules will still apply after Brexit.
I have accounts with an EU bank. Will data protection affect how I deal with my bank or access my account?
No, you'll still be able to access your money.
Will in-train legislation like PSD2 be applied?
Yes. The majority of the PSD2 provisions apply from 13 January 2018. The exception is some conditions around strong customer authentication and secure communication. This is because they run to a longer timescale. We’ll let affected customers know if there are any changes.