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Lost, stolen or damaged cards

Tell us straight away if your card has been lost or stolen

You can block your card using our app or online banking. Then report it and we'll cancel it straight away and send you a new one. You’ll receive a new card by post within 4 working days or within 10 working days if you’re outside the UK.

 

Instantly add your replacement credit card to Apple Pay

You can instantly add your replacement credit card to Apple Pay directly from the iOS version of the HSBC UK Mobile Banking app. You can do this before you’ve received and activated your new card.

Once you’ve reported your existing card as lost or stolen, simply:

1. Log on to the app with your Digital Secure Key.

2. Select your eligible credit card account.

3. Tap ‘Add to Apple Wallet’.

4. Follow the instructions on screen.

Once this is complete, you’ll be able to pay for things in shops, apps and on websites immediately using Apple Pay.

Block or unblock your card

If you can’t find your card but you’re not sure it’s been lost or stolen, you can place a temporary block on it.

You can easily unblock it if it turns up. Or, if you don't find it, report it to us when you’re certain it’s been lost or stolen. You can do this 24 hours a day using the HSBC UK Mobile Banking app or by logging on to online banking.

Report a lost or stolen card

Tell us if your card is lost or has been stolen and we’ll send you a new one. To see how it's done on the app, watch the video below. 

On the app

1. Log on to the HSBC UK Mobile Banking app.

2. Select your account.

3. Go to 'Manage cards'.

4. Select 'Report lost or stolen card'.

Online banking

1. Log on to online banking.

2. Go to 'My banking', then 'Card services'.

3. Select 'Report lost or stolen card'.

Replace a damaged card

If your debit or credit card is damaged, you can easily ask for a replacement.

On the app

1. Log on to the HSBC UK Mobile Banking app.

2. Select your account.

3. Go to 'Manage cards'.

4. Select 'Replace damaged card'.

Online banking

1. Log on to online banking.

2. Go to 'My banking, then 'Card services'.

3. Select 'Replace a damaged card'.

More help with replacement cards

Emergency line

If you're not registered for mobile or online banking, you’ll need to phone our emergency line to report your card lost or stolen.

Call 0800 085 2401 from the UK or +44 1442 422929 if you're outside the UK.

Lines are open 24 hours a day, 7 days a week. You may be charged if you call from outside the UK. 

Expired cards

Before your card expires, we’ll automatically send you a replacement.

However, if yours has expired and you haven’t received a new card, please call the emergency line above.

It’s easy to get in touch online. Talk to us directly through our chat channels.